Returns & Exchanges

Returns:

Returns or exchanges can be accepted up to 7 days after receipt of your goods.
If you want to make a return inform us
For customers outside EU, please indicate the items enclosed are returned merchandise for customs declarations.

Please note: we are unable to refund or exchange items that were lost in the post.
We are also unable to process returns or exchanges for insertables, personal lubes, volatile products or other items that may have hygienic issues after use, or altered by transport.

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I’ve received my order but a garment doesn’t fit, can I return it for a different size?

We can exchange the items for different sizes, but please note that it may take additional time if your required size is not in stock.
Please mark your package as returned goods to avoid extra customs charges.

The item I have received is faulty, can I return it and get a refund?

If you have a problem with an item please contact us. A member of our team will advise you and see what we can do.
Please don’t return faulty products without contacting us first. Provide evidence of the products as well as the packaging/parcel.